Sentiora

This platform provides essential operational oversight for customer-facing applications. Key features include: • Conversation monitoring for user interactions • Policy violation detection in real-time • Incident investigation and management tools • Operational insights for continuous improvement • Integration with major language models like OpenAI, Anthropic, and Gemini It addresses the critical challenge of understanding what applications are communicating in production. While deploying features is fast, gaining visibility into actual conversations and managing issues effectively often lags. This tool fills that gap, ensuring teams are proactively aware of application behavior rather than reacting to public complaints or support tickets. It helps identify risky replies, policy breaches, and incorrect information before they escalate. The platform moves beyond manual sampling of chats, which is insufficient for high-volume, free-form language generation. It centralizes evidence, assigns ownership, and streamlines the resolution process for incidents. This means problems are caught internally and addressed systematically, preventing them from surfacing publicly first. It functions as an observational layer, enhancing existing deployments without replacing core model infrastructure. Ideal for engineering teams, product managers, and customer support departments deploying customer-facing conversational systems who need robust governance and incident response capabilities to ensure reliability and adherence to safety guidelines.