Trellis

Trellis specializes in reigniting customer engagement and enhancing online reputation with minimal effort. Key features include: • Sends personalized follow-ups to past customers • Automatically requests Google reviews from happy clients • Identifies and re-engages dormant customers • Provides simple weekly performance reports This platform excels at customer relationship management by ensuring consistent, personalized communication. It works tirelessly to prevent customer churn by proactively reaching out to those who haven't visited in a set period (e.g., 60+ days), offering gentle reminders and incentives to return. For businesses, this translates to increased customer retention and a stronger base of loyal patrons. Beyond re-engagement, Trellis streamlines the process of collecting positive online reviews. It intelligently prompts satisfied customers to leave feedback on Google, while redirecting dissatisfied customers to private channels, protecting your public image. The system delivers crucial performance insights directly to you weekly, detailing customer re-engagement rates and review status, eliminating the need to constantly monitor dashboards. Ideal for local businesses, service providers, and multi-location enterprises seeking to maintain customer loyalty, boost their online presence, and reduce customer attrition without dedicating extensive staff hours to manual follow-ups and review management. Trellis offers a cost-effective alternative to hiring additional staff, ensuring no customer is ever forgotten.