Solvia

Solvia is an open-source, multi-tenant customer support platform designed to provide instant assistance. Key features include: • Integrates with a single script tag • Answers questions directly from your knowledge base • Escalates to human agents with explicit decision • Real-time dashboard for agent handoffs • Provides full chat history to human agents This platform excels at automating routine customer inquiries by learning from your business knowledge, handling a significant portion of queries automatically. It operates 24/7, offering rapid responses via chat and voice calls, ensuring no customer interactions are missed and reducing wait times. Solvia is built for growing businesses, from small to enterprise-level, ensuring scalability while maintaining separate and secure environments for each tenant. It replaces fragmented tools with a unified dashboard for managing conversations, agents, and knowledge. Ideal for businesses seeking to enhance customer service efficiency, reduce operational costs, and provide consistent support around the clock. It simplifies customer support management without requiring extensive technical expertise for setup or ongoing use.