Kai Resolve by Gleap

Kai Resolve elevates customer support by autonomously investigating and resolving complex technical tickets. Key features include: * Analyzes screen recordings, logs, and account data * Reads relevant code (read-only access) * Provides direct customer answers or escalates with a detailed diagnosis * Transforms confirmed bugs into actionable coding tasks Kai Resolve acts as a dedicated support engineer, meticulously examining all available context to understand the root cause of issues. It goes beyond simple keyword matching by integrating directly with your codebase and system logs, enabling a deep, precise understanding of technical problems. This comprehensive approach ensures that customer inquiries are handled with accuracy and efficiency, reducing the load on your human support staff. For issues that require developer intervention, Kai Resolve doesn't just escalate; it provides a confirmed diagnosis and converts the problem directly into a coding task. This streamlines the bug resolution process, ensuring that engineering teams receive clear, pre-analyzed assignments, allowing them to focus on fixing rather than investigating. This capability significantly shortens the time from bug discovery to deployment. Ideal for software companies and technical product teams facing high volumes of complex support tickets. Kai Resolve is designed for organizations seeking to improve resolution times, reduce support costs, and enhance customer satisfaction by providing precise, data-driven answers and efficient bug management.