Onlo

Onlo revolutionizes customer support by providing end-to-end ticket resolution, not just replies. Key features include: • Full resolution across email, Slack, and chat • Real actions in tools like Zendesk, Stripe, Linear, and HubSpot • Human approvals for sensitive processes • Seamless operator takeover for complex issues • Unified platform for ticketing and customer broadcasts This platform integrates directly with your existing channels and documentation. Simply connect your help inbox, link your Slack, or embed the web chat snippet, then point Onlo to your existing documentation and past tickets. The system even identifies gaps in your knowledge base before customers do. Define custom playbooks using YAML or a visual editor to dictate specific actions, checks, and escalation procedures, all under version control. Onlo functions as a unified runtime, eliminating the need to piece together multiple chatbots, triage tools, and workflow builders. It allows for the creation of specialist agents for different domains—such as billing, access, or onboarding—ensuring efficient and accurate handling of diverse inquiries. Customer messages are classified in real-time, routing them to the correct playbook instantly so your team only intervenes when truly necessary. This focus on action and resolution significantly reduces manual effort. Ideal for customer support teams, engineering groups, and operations departments seeking to streamline their support operations and improve resolution times. It helps businesses provide faster, more consistent customer service while empowering human agents to focus on high-value interactions.