NovaSynth by Noveum

NovaSynth offers an advanced voice testing environment with key features including realistic caller simulation, customizable personas and scenarios, varied noise and accent profiles, and diverse network conditions. It evaluates voice agents by scoring audio and transcripts on over 30 dimensions, highlighting critical failures and necessary fixes. This tool generates synthetic users engaging in real SIP phone calls, LiveKit audio, and chat sessions, allowing teams to rehearse agent failures and validate bug fixes comprehensively. Complex situations like interruptions, emotional caller moods, language switches, and background distractions are simulated to test voice agents under real-world strain. By surfacing actionable insights from call evaluations, NovaSynth helps teams enhance voice agent robustness before launch. It is ideal for developers, QA teams, and product managers aiming to optimize conversational agents for customer service, technical support, and virtual assistant applications. NovaSynth ensures agents deliver seamless and resilient user interactions, reducing post-launch issues.