Kriseena

Kriseena enhances customer support for e-commerce stores by providing instant answers drawing from real order data and existing policies. Key capabilities include: • Integrates with Shopify and WooCommerce • Answers common customer questions instantly • Human-in-the-loop approval for all replies • Handles order status, shipping, and return inquiries • Reduces repetitive support workload by up to 80% This platform is more than a traditional chatbot; it's a sophisticated agent that generates fresh replies based on live store information and knows its own limitations. It offers a unique confidence threshold feature, scoring its certainty on every response. If a reply falls below the set threshold, it's saved as a draft for human review, ensuring accuracy and preventing incorrect information from reaching customers. This 'draft mode' gives teams full control, allowing them to approve replies with a single click or toggle to auto-send once trust is established. Kriseena is ideal for online retailers and e-commerce businesses looking to scale their customer service without expanding their team. It frees up support agents from answering the same questions repeatedly, allowing them to focus on complex cases and high-value customer interactions. Setup is quick, enabling stores to begin processing inquiries efficiently within minutes, with integrations extending to Gmail, Google Sheets, Jira, Slack, and existing helpdesks like Zendesk, Intercom, and Freshdesk for a unified support experience.