Weppo

Weppo acts as a dedicated technical support teammate, working around the clock to assist engineering teams. It seamlessly integrates with helpdesks, communication platforms, and observability tools to streamline incident resolution. Key capabilities include: * Technical ticket triage * Cross-system investigation (logs, databases, error trackers) * Evidence-backed case generation * Real-time engineer notifications * Read-only data access for security This platform helps address common challenges like engineers being pulled into investigations prematurely, tickets waiting for manual context reconstruction, and knowledge loss during handoffs. Weppo automatically identifies technical issues, gathers relevant data from sources like Sentry, Datadog, and PostgreSQL, and presents a comprehensive case to your team, separating facts from hypotheses. This ensures engineers receive actionable insights without sifting through raw data. Weppo is designed for B2B engineering and support teams striving for faster resolution times and increased operational efficiency. It enables support to scale without immediate headcount increases and allows engineers to focus on development rather than reactive troubleshooting. Integrate with tools like Intercom, Zendesk, Slack, Jira, and GitHub for a unified support experience.