askVela – Live Chat & AI Support

askVela transforms customer support for online stores and websites by providing an instant, adaptive chat experience. Key features include: • Instant learning from website and store data • Native resolution of customer queries • Platform-agnostic live-chat widget • Unified inbox for all communication channels • Optimized for high conversion and minimal friction Unlike traditional knowledge base setups that demand extensive configuration, askVela's system learns directly from your site's content and product data. This allows it to automatically resolve common customer inquiries, recommend relevant products, and provide real-time assistance, ensuring a seamless experience for visitors. The lightweight widget integrates effortlessly into any e-commerce platform or custom web stack. askVela centralizes all customer communications—live chat, email, WhatsApp, and Instagram DMs—into a single, intuitive inbox. This streamlines agent workflows, allowing teams to manage all interactions from one place and provide consistent support across various touchpoints. The minimalist dashboard design focuses on clarity and ease of use, making it simple for support teams to navigate and respond efficiently. Ideal for e-commerce businesses and online retailers seeking to enhance their customer service operations and boost conversion rates. askVela helps reduce refund rates and increases customer satisfaction by providing immediate, accurate responses around the clock, improving the overall shopping experience.