Answer with Iris

Iris offers an after-hours desk solution for HVAC, plumbing, electrical, and roofing businesses. Key features include: • Answering calls within two rings • Collecting customer name, cell, address, and problem details • Communicating pre-set trip fees for immediate service • Dispatching true emergencies to on-call technicians via text • Handling multiple trades for a single shop This service ensures that your business never misses an urgent call after hours. Iris efficiently gathers all necessary job information, informs customers of applicable trip fees, and dispatches emergencies directly to the relevant on-call technician, allowing them to accept or decline the job. For non-urgent quote requests, customers are advised that a representative will follow up the next morning, preventing unnecessary after-hours dispatches. Built for trade businesses such as HVAC, plumbing, electrical, and roofing companies, Iris provides a reliable front-line communication channel. It helps capture leads that might otherwise go to voicemail or competing businesses, improving customer satisfaction and ensuring continuity of service. One after-hours job can often cover the monthly cost, making it a cost-effective solution for maintaining customer engagement and responsiveness around the clock.