Text AI Customer Service & Live Chat

Text transforms customer service into a revenue-generating channel. This platform analyzes customer interactions for buying signals and sales opportunities. Key capabilities include: • Detecting purchase intent in conversations • Resolving a high percentage of FAQs automatically • Training customer service agents with a digital assistant • Seamlessly handing off complex cases to human agents Text provides a comprehensive support platform where a digital agent learns from your website data with zero setup. It efficiently handles routine inquiries, freeing your human team to focus on higher-value customer interactions. The platform's ability to understand customer needs helps convert service interactions into sales. For human support teams, a built-in copilot offers real-time suggestions and context for every customer interaction, ensuring consistent and effective communication. The system maintains full conversation history during agent handoffs, preventing customers from having to repeat themselves and ensuring a smooth experience. This tool is ideal for e-commerce businesses, customer service departments, and sales teams looking to enhance customer satisfaction while simultaneously boosting sales and conversion rates through proactive engagement in service channels.