Voker

Voker provides essential insights for teams managing conversational agents, offering a comprehensive view into usage behavior and performance at scale. Key capabilities include: * Automatic intent, correction, and resolution detection * Conversation reconstruction and queryable timelines * Extensive agent performance tracking * User interaction analysis * Provider-agnostic SDK for easy integration This platform eliminates the need to manually dig through logs, allowing product and engineering teams to proactively optimize agents based on real-world interactions. Voker captures critical data on how users engage with your agents, identifying areas where agents might be struggling or excelling. It provides clear metrics on helpfulness and accuracy, enabling prompt identification and resolution of performance issues. Voker is designed for product managers, analysts, and business teams who need to understand and improve their deployed conversational agents. It empowers stakeholders to self-serve insights, quantify the return on investment for agent deployments, and ensure agents are effectively supporting user needs rather than just providing responses. This leads to better user experiences, improved conversion rates, and increased user retention.