Watcherr

Watcherr provides a dedicated evaluation platform for voice and chat agents. Key functions include: * Customizable conversation scoring across various dimensions * Real-time policy compliance monitoring * Quality assurance for active agents * Batch evaluation for historical conversation analysis * Performance trend monitoring with dashboards and alerts Watcherr simplifies the process of assessing agent interactions without requiring complex coding or custom pipelines. It offers essential tools for operations, support, and quality assurance teams to manage and evaluate agent performance at scale. The platform ensures consistent quality and adherence to specific operational guidelines. Built for businesses utilizing interactive voice and chat agents, Watcherr helps maintain high standards in customer interactions. It integrates seamlessly with popular platforms like Vapi, Retell, Bland, and Intercom, providing a centralized hub for all evaluation needs. This ensures that agents perform optimally and meet business objectives reliably.