judged.systems

judged.systems provides a robust judgment engine specifically designed for customer support operations. Key features include: * Decision framework: Accept, review, or reject based on defined thresholds * Evidence generation: Choice, score, or probability from ticket data * Configurable questions: Define queries for queue, urgency, refund, policy risk * Integration-ready: Works with existing helpdesk systems via REST, webhook, or MCP * Redaction capabilities: Automatically redacts sensitive ticket information * Evaluation storage: Records and stores judgments as they occur This platform streamlines the ticket resolution process by introducing a structured evaluation layer. It processes support tickets, extracting critical information such as subject, customer message, and thread. Based on predefined 'packs' of questions, it generates evidence like a chosen option with probabilities, a score against a rubric, or the likelihood of a statement being true. Your customizable thresholds then translate this evidence into a clear decision: accept the request, flag it for human review, or reject it. Built to enhance efficiency, judged.systems ensures that uncertain cases or calls that don't meet acceptance criteria are automatically routed for human oversight, minimizing errors and maximizing consistency. It dramatically speeds up the journey to a decision, allowing support teams to focus on complex cases while routine judgments are handled with precision. The system maintains your helpdesk as the primary record, seamlessly integrating into existing workflows. Ideal for customer service teams, support operations managers, and businesses seeking to standardize ticket handling, reduce manual review times, and improve decision accuracy across high-volume support channels.