Troubleshooting Agent by Pluno

Pluno revolutionizes how engineering teams handle customer support issues by acting as a dedicated troubleshooting teammate. Key features: • Connects to codebase, database, logs, and over 3,000 tools • Traces complex customer issues end-to-end • Finds root causes and gathers supporting evidence • Proposes fixes directly to engineering This platform performs in-depth investigations that traditionally consume valuable engineering hours. By integrating with critical systems like Sentry and session recording tools, Pluno automatically analyzes technical data, identifies bugs or user-side issues, and provides clear, actionable answers. Engineers no longer need to manually sift through logs or replays; instead, they receive pre-digested insights and recommended solutions, allowing them to focus on building new features rather than debugging. Pluno helps prevent unnecessary escalations by distinguishing between product bugs and customer-side issues, offering appropriate solutions for each. Whether it's a code regression or incorrect data formatting by a user, the platform provides specific guidance, significantly reducing resolution times and improving customer satisfaction. This tool is ideal for engineering and support teams aiming to reduce ticket backlogs, improve incident response, and enhance overall operational efficiency without pulling engineers away from core development tasks.