Sage AI

Sage redefines e-commerce customer service beyond traditional chatbots by providing active digital agents that execute tasks and resolve issues across multiple channels. Key capabilities include: • Cross-channel customer identity linking • Direct action execution within e-commerce platforms • Multimodal input processing (images, voice) • Autonomous returns, order tracking, and upsells These agents remember customer preferences and history across your website, WhatsApp, Instagram, Slack, and Microsoft Teams, ensuring consistent and personalized support. By leveraging universal adapters, Sage can directly perform actions like refunds, cancellations, and updates within your specific commerce engine, eliminating the need for manual intervention. The platform's multimodal processing allows customers to upload screenshots or voice notes to find products or report issues, which the agents process in real-time. This sophisticated approach enables Sage to drive revenue autonomously by proactively engaging with customers and resolving their needs efficiently. Sage is ideal for e-commerce brands utilizing platforms like Shopify Plus, BigCommerce, Salesforce CC, Magento, and WooCommerce who are looking to enhance customer satisfaction, streamline operations, and increase sales conversion through highly effective, active customer service.